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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at elaine@elainepierce.com

LET'S GET STARTED!

Here’s the direct link to the app:

https://apps.apple.com/us/app/adobe-lightroom-cc/id878783582  

Brand new to LR Mobile? This video post will help you!

Watch our Video HERE on how to install and setup your Lightroom Mobile App: https://youtu.be/fzZxXeu4Ais

This has happened a time or two and we completely understand how frustrating it is. Usually, it is the result of either the wrong email address being entered at the time of purchase (oops!) or the email has landed in your spam folder. Either way, we are here to help! 

Please send an email right away to my support team at elaine@elainepierce.com

Please put “Lost Email” in the subject line so my team will know to respond right away. 

And of course, be sure to check on dear old spam as it has a way of interrupting the good thing we have going on here. 

Your zipped file contains your mobile & desktop presets. Unfortunately, PCs can sometimes have an issue reading large files like these.

If you have trouble with your download or receive an error message, that means that the file did not download correctly. I would suggest using a download manager to minimize any problems. Generally, being able to pause/resume a download tends to help with large files.

I've had users tell me that this worked for them! 7-Zip: https://www.7-zip.org/?fbclid=IwAR13h_2vYjKR311K5CVRIAE8XLXf6EbM5PilEyyGRCbgv-OnijVJ5L3TxF8 

Or you can try the following download managers:

For Chrome: https://www.chronodownloader.net 

For Firefox: https://addons.mozilla.org/en-US/firefox/addon/downthemall/  

HOW DO I INSTALL MY EP MOBILE PRESETS?

Watch our Video HERE on Instructions on How to Install your EP Presets for Updated iPhone IOS Users: https://youtu.be/j8SE7DRpmhM 

Written Directions Below:

1. Click the download link button in the email that was sent after your purchase to download your presets on your iPhone.

2. If prompted, select Safari.

3. Click Download Now.

4. It will either show you a screen with the zipped file folder on it...if it does that, click the little compass in the bottom right hand corner and click download. Then, click the bouncing arrow in the upper right hand corner. If it goes straight to the bouncing arrow, click on that.

5. Then, click on the preset folder.

6. Keep tapping through until you get to the Mobile Presets. Click on Mobile Presets to open them.

7. A screen with all of the presets will appear. Click on Select All.

8. Click the arrow in the bottom left hand corner and scroll through until you see Lightroom Mobile (you should already have the app installed).

9. Launch Lightroom now.

10. It will load the presets in there for you. Now, it's time to create the presets.

11. Make sure you are in the Edit Module in the upper left hand corner.

12. To create the presets you will need to click on the first individual DNG image, then click the 3 dots in the upper right hand corner.

13. Name your preset and create the preset group.

NOTE: Once you have your preset group created you can add the rest of the presets to it by clicking the drop down menu and selecting it each time. Repeat this process for all of the presets.

Congratulations! You are ready to start editing! 

Make sure you have downloaded Google Chrome, the unzip app and the Lightroom mobile app. All are free from the app store.

1. Click your download link button in the email that was sent after your purchase to download your presets on your iPhone. * If you are not given the option to open the link in Chrome, you can copy and paste your download link directly to the Chrome app". Then Click “Download Now”.

2. At the bottom of your Chrome browser click “download”. It might take a few seconds to a few minutes to download depending on your internet speed.

3. Click "Open in" and scroll past notes, messenger, health, etc, until you see the UnZip App. You might have to select “more” to find the UnZip app. Click “copy to unzip” or “open in UnZip”.

4. Then click on the orange download folder to unzip it. It will be the name of the presets you just purchased. It will unzip and change to a yellow folder. Click on the yellow Download folder (you'll do this twice). It will contain Desktop & Mobile. IMPORTANT! Make sure you are selecting the MOBILE presets (.dng)

5. Then click on the (i) for the first preset.

6. Then click “Open in”...Scroll to the Lightroom Mobile App. Open in the Lightroom mobile app. It will give you the option to import the DNG file on the next Lightroom app launch. Select "Got it". Now, click on the next (i) and repeat the process. Once you have shared all the DNG files to Lightroom, you can click on "Launch Lightroom Now" and all the DNG images will be there. If they are not there, try clicking on recently added or, if needed you can restart the Lightroom app.

7. To create the presets you will need to click on the first individual DNG image, then click the 3 dots in the upper right hand corner.

NOTE: Once you have your preset group created you can add the rest of the presets to it by clicking the drop down menu and selecting it each time. Repeat this process for all of the presets.

Congratulations! You are ready to start editing! 

Can’t find your email with your download link? Make sure you check your spam/junk folder.

• If your phone doesn’t give you the option to select Google Chrome to open your download link, you can instead copy and paste the link directly to Chrome and continue following the instructions.

• If you are not seeing Lightroom mobile as an option to open in from the Unzip app, make sure you are opening the individual DNG file in Lightroom, not the entire folder.

• Please make sure you are in the Edit module in Lightroom when you are editing images. You won’t be able to create or apply your preset unless you are in the edit module. You can look in the upper left hand corner of Lightroom to confirm that you are in the edit module when applying a preset.

• You may want to adjust the exposure after applying the preset in order to achieve your perfect edit. Look for the "Light" button and then move the exposure slider to the right or left. 

1. Download the "Files by Google" app, and the Adobe Lightroom Photo editor app to your phone. Then click the download button in the email you received from us after purchase. Click "download now".

2. Select to open with "my files". In your notifications window, select your download once it has finished downloading. Select to extract or unzip the files.

3. Once the file is unzipped, click to open it. You will then see all the DNG files, which are your presets. Select all the DNG files, then click the three dots at the upper right corner, or the share button if you have that option (share button might have this symbol next to it < ). Select add to Lightroom.

4. The DNG files should now all be in "All photos" in your Lightroom mobile app. Select one of the DNG files, then make sure you are in the "Edit" module in the top left corner of the screen.

5. Click the 3 dots in the upper right hand corner. Click on Create Preset. Name your preset (use the name on the photo). Under Preset Group click on User Presets. Then, click on Create New Preset Group.

6. Name it (ex: JBC Presets), then click the check mark in the upper right hand corner to save the preset. Make sure you do these steps for all the DNG files. You will need to create a preset from each DNG file.

7. Now let's apply a preset! Select an image to edit. Scroll along the bottom of the app until you see “Presets".

8. Look for your group (ex: JBC Presets) and Click on the preset name to apply it. Tap the check mark, then click the share button (looks like this <) in the upper right hand corner.

9. Save to Device - Highest Quality Available! Congratulations! The edited photo is now saved to your images and ready to post! You can edit as many photos as you like from here on out! 

Using your desktop or laptop, open the zipped file folder from your download link. You will see several DNG files inside. DO NOT click on the DNG files to open them. They need to stay in the DNG format to work. 

Airdrop the DNG images that were in the zipped file folder to your mobile device. Once transferred they will appear in the camera roll of your mobile phone. They will look like blank squares…this is perfect!

Once you have transferred the DNG files to your phone (via AirDrop) you can add them to the Lightroom Mobile App by following the next steps:

1. Open the Lightroom mobile app.

2. Click the + plus sign in the bottom right-hand corner of your screen.

3. This will take you to your camera roll.

4. Click the 3 little dots in the upper right corner.

5. Choose “select”. 

6. Now, tap on all of the DNG files.

7. Click add photos at the bottom of your screen.

**Please note** the DNG files may show up as blank images. Be on the lookout for those blank squares in your camera roll. 

HOW DO I USE PRESETS?

Watch our Video HERE on Instructions on How to use Presets to edit your images using the Lightroom Mobile App: https://youtu.be/rYiWr6j2OZ4 

Or follow the directions below on How to use Presets to edit your images using the Lightroom Mobile App:

1. Open the image you would like to edit.

2. Select presets from the bottom toolbar.

3. Select the preset you would like to apply.

4. Click the check mark to apply it.

Please note: You will want to adjust the exposure after applying the preset in order to achieve your perfect edit. 

Watch our Video HERE on Instructions on How to Adjust the Settings in Lightroom Mobile App after Applying a Preset: https://youtu.be/xc__0_xTsgc 

HOW DO I INSTALL DESKTOP PRESETS?

How to Install Desktop Presets using Lightroom CC

1. Save your presets folder labeled “ex: EP Desktop Presets” on your desktop.

2. Open Lightroom CC. Click on the edit button on the right side of the page on the top of the menu. It will look like three horizontal lines with a circle on each line.

3. On the bottom, you’ll see the tab for Presets. Click that.

4. Once the preset tab is open, click on the three dots to the right of the words presets. Select “Import Presets”.

5. It will allow you to choose from the folders on your desktop. Select the entire Folder labeled “ex: EP Desktop Presets” and click on Import.

6. Your Presets will appear under the presets tab. If they are not there, restart Lightroom CC and they will show up. 

Make sure the folder containing your .xmp presets is saved in a location where you can easily find it.

I suggest unzipping it and saving it on your Desktop.

You will want to copy this folder so that you can paste it into the settings folder later. 

Read the step by step directions below to walk through the process.

1. Open Lightroom Classic. In the upper left hand corner, click on Lightroom and then click on Preferences.

2. A new screen will pop up. Look for the Presets tab.

3. Click on the white box (towards the middle of the screen) titled Show Lightroom Develop Presets.

4. Locate the Settings folder and double click to open it. Paste the entire unzipped folder containing your .xmp files ( the one you unzipped and copied earlier) into this folder.

5. That’s it! So easy and fun. If the presets do not show up automatically, go ahead and close Lightroom. Once you restart it, the presets will appear.

HOW TO INSTALL ACR PRESETS

1. Download your presets and unzip the folder.  

2. Then locate the settings folder with directions below and follow those directions.

FOR MAC COMPUTERS:

  • For Mac computers - locate the settings with directions below and paste the folder that is labeled "Presets ACR" with the presets in them in this location listed below:
  • Macintosh: / Library / Application Support / Adobe / CameraRaw / Settings

FOR WINDOWS COMPUTERS

  • For Windows computers - locate the settings with directions below and paste the folder that is labeled "Presets ACR" with the presets in them into this location listed below:
  • Windows: C:\ ProgramData \ Adobe \ CameraRaw \ Settings

3. After you paste the folder into the settings, then restart your ACR.